Here's a letter that James' office manager received. I will take out any identifying info.
Mr. [office manager],
I am writing this letter to compliment you on your wonderful staff. Please have patience while I tell you my story.
During my yearly physical exam my general practitioner . . . took a biopsy of a growth underneath my tongue. . . . While with my three sisters, [my doctor] called and gave me a diagnosis of squamous cell carcinoma. Now, if you are going to get a diagnosis such as this it sure is nice getting it while eating ice cream with your three sisters who all just happen to be nurses!
After giving me a big hug, my sister . . . called [your office] to get me an appointment. An appointment was made with Dr. James . . . for the next day. . . . When Dr. [James] walked in the examination room, there sat my three sisters, two with notebooks in their hands, and my husband. He was not in the least bit intimidated. Dr. [James] looked so young one of my sisters asked him if he shaved yet. He had obviously had that question before because he had a good answer. Dr. [James] examined me and told me that my condition was type one, superficial and very treatable. The tension in that room just evaporated. We discussed options and everyone was in favor of surgery. . . .
Two weeks after diagnosis I was having my tongue operated on. Your staff . . . all made me feel at ease. Believe me, I was scared but knew I was in good hands.
The surgery went well and at my post-op appointment Dr. [James] had a big grin on his face and told me he had been waiting all day to give me good news. He told us that all of the cancer was gone. The margins were clear and we didn't have to do any more surgery. We would do follow-up appointments to keep an eye on the situation.
Mr. [office manager], after the initial surgery I knew there was a possibility of more surgery. All of the possibilities were explained to me in detail. The biggest compliment I can give Dr. [James] is that if more surgery was needed I had no qualms about him working on me again. He was so compassionate, caring, down to earth.
. . . Please let everyone know how grateful my family and I are for all everyone did.
-Patient signature
Family pic 2020
2 months ago